| Citizen Charter |
The Chittagong Port Authority is the principal seaport of Bangladesh. Chittagong Port is handling about 90% of the total maritime trade of the country. An average growth rate of container traffic of 12% annually since last decade. In the new international economic order, ports were no longer were modal interfaces between surface transport and sea transport. They are now logistics and distributional platforms in the supply chain network that drove trade competitiveness. Provision of timely, cost–efficient accountable service to customers was an equally important objective of Chittagong Port.
Vision
To achieve international standard of efficiency and productivity against pre-set indicators for sea port by providing necessary level of service and facilities to the port users/ stakeholders at competitive prices and shortest possible time.Mission
- To manage, maintain, improve and develop the port
- To maintain adequate and efficient world-class services and facilities in the port or the approaches to the Port
- To regulate and control of vessels berthing, safe movement and navigation within the port and Karnaphuli Channel
- To do such acts and things as may be necessary or convenient to be done in connection with, or incidental or conducive to the performance of its functions under Port Ordinance 1976 (Amended 1995)
- To develop a highly trained and motivated workforce to meet the growing demands of the port industry
- To take all necessary measures to ensure International standard of environment and port security
Commitment
- To provide the highest international standard of service to ship and cargo/container
- To provide the highest standard of safety and security according to ISPS code 2002
- To provide services within minimum cost and least possible time
- To ensure round-the-clock port operation
Management
The Chittagong Port Authority (CPA) is an autonomous body, functioning under the administrative control of the Ministry of Shipping, Govt. of the Peoples’ Republic of Bangladesh. As per CPA Ordinance 1976 (amended 1995), Board is the highest level of authority in discharging its functions guided on questions of policy by such direction as may be given to it from time to time by the government. The Board comprises the Chairman (Chief Executive), Member (Harbour and Marine), Member (Engineering), Member (Finance) and Member (Admin and Planning). 15 departments under supervision and control of Chairman & Members however, carry on day to day administration of the CPA Board. The core responsibilities of these departments are given below:| Departments and their Core jobs/Responsibilities | Contact person and Telephone number |
|---|---|
| Administration Department Formulation and execution of policies on administrative and personnel matters including O&M, rules and regulations, human resource development and industrial relations. | Director (Admin) Tel: 88-031-2510874 Fax: 88-031-2510889 |
| Departments and their Core jobs/Responsibilities | Contact person and Telephone number |
|---|---|
| Secretary Department Dealing with public relations protocol and press. Ensuring constant application of overall policies of the board and follow up with the policy matters of overall management and coordination. | Secretary Tel: 88-031-2510869 Fax: 88-031-2510889 |
| Planning Department Assesses port development requirements. Prepare development schemes; determine technical and economic feasibility of projects and monitoring of ongoing projects. | Chief Planning Tel: 88-031-2510886 Fax: 88-031-2510883 |
| Traffic Department To provide stevedoring, shore handling and warehousing facilities to include berthing/unberthing and services related to cargo and container handling. | Director (Traffic) Tel: 88-031-2510 878 Fax: 88-031-2510 889 |
| Security Department Ensuring round-the-clock security services to protect cargo/property within the port protected area and combat piracy within the port maritime limit in association with Army, Navy, Coast Guard and Marine department/CPA implementation of ISPS code and Port Special Measures Act to make a world class secured port. | Director (Security) Tel: 88-031-2510884 Fax: 88-031-2510889 |
| Medical Department Controlling and providing all medical services to all employees of CPA and crews of vessels calling at Chittagong Port. | Chief Medical Officer Tel: 88-031-2510876 Fax: 88-031-2510889 |
| Marine Department Ensuring marine operation, Conservancy, Pilotage, Berthing/ unberthing, policies of ISPS code, disaster forecasting planning & coordination, contingency planning & salvage and Ships logistic facilities. | Deputy Conservator Tel: 88-031-2510842 Fax: 88-031-2510 889 |
| Hydrography Department Ensuring detail Hydrographic survey, dredging operation, river training and water related investigations including tide and current for proper navigability in the Karnaphuli Channel. | Chief Hydrographer Tel: 88-031-2510840 Fax: 88-031-2510889 |
| Marine Workshop Ensure optimum use of equipment and water crafts installed/operated at marine workshop. | Dy. Chief Engineer (Marine) Tel: 88-031-2510843 Fax: 88-031-2510889 |
| Electrical & Mechanical (E & M) Department Ensuring electrical & mechanical operations, maintenance and conduct operation for schedule facilities (electricity, telephone, transports, gas etc.) and equipment including all cargo and container gears. | Director (E & M) Tel: 88-031-2510877 Fax: 88-031-2510889 |
| Engineering Department (Civil) including Estate Branch Responsible for maintenance and execution of all civil engineering works related to port. | Chief Engineer Tel: 88-031-2510893 Fax: 88-031-2510889 |
| Departments and their Core jobs/Responsibilities | Contact person and Telephone number |
|---|---|
| Store Department Co-ordinating and ensuring proper planning and procurement of goods, spares, stationeries and other required stores as demanded from consuming departments on least-cost-basis. | Controller of Stores Tel: 88-031-2510891 Fax: 88-031-2510889 |
| Finance & Accounts Department Formulating accounting and financial policies, procedure, methods, system, statements reports including internal accounting, record keeping and final accounts, preparation of budget, budget guidelines and performing other financial activities. | Chief Finance & Accounts Officer Tel: 88-031-2510880 Fax: 88-031-2510889 |
| Computer Centre To provide all technological support to install and maintenance of computer and accessories within the CPA premises. | System Analyst Tel: 88-031-2510853 Fax: 88-031-2510889 |
| Audit & Inspection Department Conducting internal audit and inspection to ensure that Port Authority’s assets are adequately controlled and safeguarded and properly utilized. | Chief Audit Officer Tel: 88-031-2510857 Fax: 88-031-2510889 |
Services Provided by CPA in Brief
| Department wise Services | Time frame | Contact person and Phone number |
|---|---|---|
| Marine Department | Deputy Conservator Tel: 88-031-2510842 Harbour Master Tel: 88-031-2510839 Dock Master Tel: 88-031-2510854 Radio Supervisor Tel: 88-031-2510856 Fax: 88-031-2510855 | |
| Pilotage Services | 24 Hours | |
| Navigational Channel Conservancy | 48 Hours | |
| Berthing/un-berthing including Radio Control | 24 Hours | |
| Fresh water supply to ships in jetties | 12 Hours | |
| Fresh water supply to ships in outer anchorage | 24 Hours (in good weather) | |
| Providing supports of Tug Boats, Mooring Boats, Buoy Lifting Vessels etc. as and when required. | As per situation | |
| ISPS code related services | As per situation | |
| Contingency planning and salvage | As per situation |
| Department wise Services | Time frame | Contact person & Phone number |
|---|---|---|
| Traffic Department Stevedoring and shore handling services through Berth operator/Terminal operator operation contractor | Round the clock | Director (Traffic) Tel: 88-031-2510 878 Terminal Manager Tel: 88-031-801497 Dy. Traffic Manager (Admin) Tel: 88-031-2510852 Dy Traffic Manager (Operation) Tel: 88-031-2510866 Fax: 88-031-2510889 Dy Traffic Manager (ICD, Dhaka). Tel: 88-02-935 4084 88-02-935 6787 |
| Services related to receiving, delivery and shipment of cargo/ container | Round the clock | |
| Delivery of cargo/ container through Roads, Rail and Water ways | 1 Hour | |
| Transhipment/ re-shipment services | Round the clock | |
| Storage facilities for break bulk cargo and container | Round the clock | |
| Hazardous cargo handling and storage facility | 1 Hour | |
| CFS services for LCL containers | 1 Hrs (Day time) | |
| Weigh bridge facility | 10 Minutes | |
| ICD delivery facilities in Dhaka | 1 Hours | |
| One Stop Service for documentation of break bulk and containerised cargo with on-line banking facilities | 30 Minutes | |
| Delivery services at outer anchorage | Round the clock | |
| Issuance/renewal of various licences/NOCs to the stakeholders/ users | 5 Days | |
| Settlement of claims/refund of over payment | 45 days after verification/scrutiny |
| Department wise Services | Time frame | Contact person & Phone number |
|---|---|---|
| Security Department Ensure on board security of foreign vessels and crews through watchmen appointed by shipping agents | Round the clock | Director (Security) Tel: 88-031-2510884 Dy Director (Security) Tel: 88-031- 2511530 2522201-29 Ext. 2502, 2555 Fax: 031-2510889 |
| Manage and maintain a full-fledged standby Fire Service Unit | Round the clock | |
| Issuance of Temporary Gate Pass/ NOCs to all users | 10 Minutes | |
| Issuance/renewal of various licences/ Permanent Gate Pass to the stakeholders/ users | 5 Days | |
| Hydrography Department Supply Tidal data and Water quality data to different organizations/ institutions for research | 48 Hours | Chief Hydrographer Tel: 88-031-2510840 Sr Hydrographer (Plng) Tel: 88-031-2522201-29 Ext- 2331 Sr Hydrographer (Field) Tel: 88-031-2522201-29 Ext- 2545 Fax: 88-031-2510889 |
| Supply River Survey Chart to different organizations as per govt instructions | 48 Hours | |
| Issuance of dredging permission to out side agencies/organisations for removing silts or collection of sands from navigational Channel | 45 Days | |
| Provide Dredging and Survey Assistance to various organisations | 45 Days | |
| Estate Branch Provide licence/lease/rent-out to the customers for agricultural, non-agricultural and commercial land of the port | 2-3 Months (based on the merit of cases) | Dy Manager (Estate) Tel: 88-031-2510864 |
| Renewal of licence/lease provides licence/lease/ rent-out to the customers for agricultural, non-agricultural and commercial land of the port | 1- 3 Months (based on the merit of cases) |
Website
CPA has launched its own website www.cpa.gov.bd incorporating all its information/data including Services, Schedule of Charges and all tender notices for goods, works & services of the port. For any information users are requested to visit the above website.Suggestions/Grievances and Clarifications
For availing any services or to lodge any grievances, criticisms or suggestions and clarifications, our valued port users are requested to consult with the concerned Departmental Officers over contact numbers as mentioned. Besides, port users may forward their comments to any of the following addresses for overall improved operating efficiency and level of services:- Member (Admin & Planning)
Chittagong Port Authority
Bandar Bhaban, P.O.Box No. 2013
Chittagong-4100, Bangladesh.
Phone: 88-031-2526004
Fax: 88-031-2510 889
e-mail: map@cpa.gov.bd - Secretary
Chittagong Port Authority
Bandar Bhaban, P.O.Box No. 2013
Chittagong-4100, Bangladesh.
Phone: 88-031-2510869
Fax: 88-031-2510 889
e-mail: secycpa@cpa.gov.bd - CPA Liaison Office cum Rest House
House # 60/1,(3rd to 5th floor),
Road # 4/A, Dhanmondi R/A, Dhaka.
Phone: 9666265 - Complain Box placed in Ground floor, Bandar Bhaban and One-stop service centre within port protected area.
